Last updated: October 10, 2026.
This policy describes how Pinnacle 1 LLC, operating Pinnacle 1 Direct and Pinnacle 1 Media, handles information connected with visits, purchases, and customer inquiries at pinnacle1direct.com.
Information you provide
When you order or contact us, we receive the information you submit, such as your name, email address, billing details, optional phone number, order selections, and support messages. Store records also include payment status and transaction references needed to manage the purchase.
Website and download information
Our website and service providers may record technical information such as IP address, browser or device information, site activity, referral information, and download-access records. Cookies support the shopping cart, checkout, sessions, and information about how visitors reach the store.
How we use information
We use information to process and verify orders, provide purchased downloads, send order-related messages, answer requests, troubleshoot access, protect the store against misuse, understand store activity, and maintain business records.
If you request promotional updates, we use the contact information you provide for those updates. You can stop promotional messages through an unsubscribe option, when provided, or by contacting us. Order and support messages may still be needed to complete your purchase or respond to your request.
Service providers and payments
Information needed to operate the store may be handled by our hosting, store-platform, payment, and email service providers. The site uses WordPress and WooCommerce, with Hostinger hosting and related site services.
PayPal processes payments and handles payment information under its own Privacy Statement. Our store receives the payment confirmation and transaction information needed to fulfill and support the order. Providers may process information in countries different from your own.
We may also disclose information when required by law, to respond to a lawful request, or to protect rights and investigate misuse.
Your choices and requests
You can manage cookies through your browser settings. Blocking cookies may affect cart or checkout functionality. Contact us to ask about information associated with your order, request a correction, or request access or deletion. We may need to verify your identity. Some records may need to be retained for business recordkeeping, security, disputes, or legal requirements; requests are handled subject to applicable law.
Retention and security
We retain information for the purposes described above and for applicable recordkeeping requirements. Retention depends on the type of record and the reason it is needed. Please do not send payment passwords or full payment-card details in a support email.
Other sites and updates
Links to other websites are governed by those websites’ privacy practices. We may update this policy as store services or practices change, and the revised date will appear at the top of this page.
Contact
Email info@pinnacle1direct.com.